Shipping policy
Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after successful payment confirmation. Our reliable fulfillment process shortens lead times effectively, allowing customers to receive their fresh seafood products in prime condition with minimal delay.
International Shipping & Delivery Time
Our standard international shipping takes an estimated 7–15 days to reach most overseas destinations. Delivery windows are approximate and may vary due to regional logistics and local customs clearance schedules. Customers can select the expedited rush shipping option during checkout for faster delivery.
Shipping Cost Calculation & Transparency
Shipping fees are computed in real time based on your total order weight and final shipping destination. The exact shipping charge will be clearly displayed on the checkout page before payment, with zero hidden fees or undisclosed surcharges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties, tariffs or import taxes set by local authorities. All such charges are the sole responsibility of the receiving customer. We recommend reviewing your local import regulations prior to purchase to avoid unexpected additional costs.
Packaging & Shipping Protection
We adopt durable, shockproof and temperature-controlled packaging specially designed for perishable seafood items, protecting products from damage, leakage and spoilage during transit. Optional shipping insurance is available at checkout for high-value orders to secure your purchase.
Delivery Inspection & After-Sales Service
Please inspect the outer package carefully upon delivery. If you discover any damage, leakage or severe deformation, please take photographic evidence, refuse to accept the parcel, and contact our support team right away.
If any product defects are found after signing for delivery, kindly notify our customer support team within 48 hours. We will conduct a formal investigation and offer reasonable return, exchange or other appropriate solutions on a case-by-case basis.
Customer Support
For any inquiries regarding shipping status, customs clearance or delivery concerns, our support team is available to assist you at any time. Please feel free to reach out for timely professional support via email: support@jefrbyte.shop or phone: +64 27 918 4635.
Thank you for shopping with JESSE FRANKLIN STORE! We continuously optimize our logistics solutions to provide faster, safer and more reassuring shipping experiences for every customer.